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Courier Sales Operator
Gateshead (Full Time, Permanent) £17,000 - £19,000 / Year
Courier Sales Operator - Gateshead, North East
Courier Sales Operator
Gateshead
£17,000 - £19,000
FP/9933/AB
An exciting opportunity has arisen to work for one of the UK's leading and rapidly expanding Sameday Transport Companies based in their GATESHEAD office. The role of COURIER SALES OPERATOR is to provide a high level of support to the control and operations of the Sameday Transport Service Centre and ensure a high level of customer service from booking to completion. To apply for the role all candidates must have had previous experience working for a sameday courier company or worked within express parcels or a general transport environment.
COURIER SALES OPERATOR ?
Main Job Tasks
* Assist your line manager with any operational duties as and when the business dictates in accordance with company policy
* Assist the Territory Sales Manager with relevant sales information regarding existing or prospect customers which could benefit the business
* Make appointments for the Territory Sales Manager when opportunities arise based on the predetermined appointment making guidelines
* Make outbound sales calls to existing, lapsed, failed quote customers, campaigns, and leads passed between businesses within the company based on predetermined targets
* Support the maintenance of the existing territory, increasing the trading customer base to increase the profitability via contact with the customers by telephone in line with predetermined company targets
* Communicate effectively with drivers ensuring cost and revenue targets are met in relation to predetermined gross margin and profit targets
* Maintain driver files in accordance with company guidelines
* Complete debrief with drivers based on the service level agreements for specific contracts
* All completed bookings to be dropped within 48 hours
* Provide feedback for queries and complaints within 1 day of receipt
* Record feedback of resolutions to specific drivers
* Work closely with 24/7 by diverting and un-diverting phones when appropriate
* Complete a full and comprehensive handover including all ongoing jobs pre 6pm the 24/7 team
* Provide 24/7 with a daily accurate and up to date driver rota?s covering all out of hours period
* Complete all customer related documentation within specified deadlines
* All administration process and procedures to be adhered to in line with company policy
* To undertake any other reasonable duties as directed by your manager or a director
* Attend any training courses and business meetings as required by the company
Benefits
20 days holiday plus bank holidays
£17k reviewed after probationary period
Based out of Gateshead Team Valley NE11
Monday to Friday 0800 till 1800 ? (Flexible due to needs of business may alternate between 0700 till 1700 and 0800 till 1800 or there abouts)
To apply please use the "Apply" link within this advert and your CV will be forwarded to a Freight Personnel consultant automatically.
